Return Policy

We want you to love your Verano watch. If for any reason you don't, here's how our return process works.

30-Day Return Window

We accept returns within 30 days of the delivery date. Items must be unused, unworn, and in their original Verano packaging with all included materials.

How to Start a Return

Email hello@veranowatches.com with your order number and reason for return. We will respond within 24 hours with return instructions.

Return Shipping

If you are returning an item for personal preference — wrong size, changed your mind, ordered the wrong color — return shipping is the buyer's responsibility. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

If your item arrived damaged, defective, or incorrect, Verano covers all return shipping costs and you will receive a full refund or replacement at no charge.

Refunds

Once we receive and inspect your return, your refund will be processed within 3-5 business days to your original payment method. You will receive an email confirmation when your refund is issued.

Non-Returnable Items

Items returned after 30 days, items that show signs of wear or damage not caused by a defect, and items returned without original packaging are not eligible for a refund.

Exchanges

We do not process direct exchanges. If you would like a different item, return your original order for a refund and place a new order.